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Is the quality of your products the same as the products I can purchase in my local department store?
How will my order be shipped?
How soon will I receive my order?
Do you guarantee your products?
How do you give a portion of my purchase to my local School Food Association?
Do I pay sales tax on my purchase?
What about freight charges?
How can I contact you?
My school district is not listed, how can I make sure they receive credit for my purchase?
Which credit cards do you accept?
How do I track my order?
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Question: Is the quality of your products the same as the products I can purchase in my local department store?
Answer: No. All products we sell at ChoiceFoodService.com are COMMERCIAL cookware. However, they are not so institutional that they cannot be easily used and attractively displayed. The advantage to using our products is that the quality is far superior to that you will find in your local stores.
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Question: How will my order be shipped?
Answer: All orders will be shipped via UPS regular ground, unless you specify expedited service.
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Question: How soon will I receive my order?
Answer: Our policy is to ship all in-stock items within 24-48 hours after your order is placed. If an item is temporarily out of stock, it will be shipped as soon as possible.
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Question: Do you guarantee your products?
Answer: Yes. All of our products are 100% guaranteed against defects of workmanship. If you are not satisfied with the quality of our products, you may return it for a full refund. The product must be unused and returned within 14 days of original purchase for a full refund.
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Question: How do you give a portion of my purchase to my local School Food Association?
Answer: By selecting your local School Food Association when making your purchase, you ensure that a percentage of your purchase will be donated to that chapter. We track all purchases made and credit your School Food Service for each purchase.
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Question: Do I pay sales tax on my purchase?
Answer: ChoiceFoodService.com is headquartered in Utah, therefore, only shipments made within the state of Utah will be charged sales tax.
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Question: What about freight charges?
Answer: When you place your order your freight charge is automatically calculated. All orders are shipped UPS ground, unless you specify expedited shipping.
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Question: How can I contact you?
Answer: If you have a problem with a shipment,
delay in receiving your order, or quality concerns, please email
our customer service department or you can use our feedback
form.
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Question: If my local school district is not listed on the referral menu, how can I make sure they receive credit for my purchase?
Answer: Send us an e-mail telling us the state and county you live in. We will contact your district and get them signed up so that they can start earning a percentage as soon as possible.
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| Question: Which credit cards do you accept?
Answer: We accept Visa, Mastercard, American Express, and Discover.
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Question: How can I track my order?
Answer: Simply login to your account and select the Track Order link at the top of the page.
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